Shipping Policy

Cozy Haven — Powered by the AFL Group

Last updated: 20 May 2026

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered by Cozy Haven.

1. Shipping Locations

We currently ship to addresses within Australia. Delivery availability may vary depending on the product, supplier, courier network, postcode, or regional access.

2. Order Processing

Orders are usually processed within 1–3 business days, excluding weekends and public holidays.

Processing times may vary during peak periods, promotions, supplier delays, stock shortages, or courier disruptions.

3. Supplier and Warehouse Fulfilment

Some products may be shipped directly from suppliers, warehouses, or fulfilment partners. This means:

• Items in the same order may arrive separately.
• Tracking details may be issued separately.
• Delivery times may vary by product.
• Packaging may vary depending on the fulfilment location.

4. Estimated Delivery Times

• Metro areas: 3–8 business days.
• Regional areas: 5–12 business days.
• Remote areas: 7–15+ business days.

These timeframes are estimates only and are not guaranteed.

5. Shipping Costs

Shipping costs are calculated at checkout based on product type, weight, dimensions, delivery postcode, supplier or warehouse location, courier rates, and bulky-item handling requirements. Shipping estimate calculators can be found on each product page.

Where free shipping is offered, it applies only to eligible products and locations.

6. Tracking

Where tracking is available, tracking details will be sent by email after dispatch. Please allow time for tracking links to activate after dispatch.

7. Authority to Leave

Some couriers may leave parcels in a safe place where permitted. If you request or allow authority to leave, Cozy Haven is not responsible for loss, theft, or damage after the courier marks the parcel as delivered.

8. Failed Delivery or Incorrect Address

Please ensure your delivery address is accurate before placing your order. If an order is returned due to incorrect address, failed delivery, refusal of delivery, or non-collection, you may be responsible for re-delivery fees, return-to-sender fees, restocking fees, or courier charges incurred.

9. Delays

Delivery delays may occur due to courier congestion, public holidays, severe weather, remote delivery access, supplier processing delays, stock availability issues, or events outside our control.

10. Damaged Items in Transit

If your item arrives damaged, contact us as soon as possible with photos of the product, packaging, and shipping label.

Contact Us

Cozy Haven — Powered by the AFL Group
Email: customers@cozyhaven.com.au
ABN: 33 688 460 273
Address: Suite 302, 13/15 Wentworth Ave, Sydney, NSW, Australia 2000